Square Messages supports both text and email communication, as well as photo support. This feature is ideal for gaining clarification on your customer’s order as well as any last minute changes, such as out of stock items or substitutions. Alternatively, select an order, open the action menu (. Select an order and tap the phone number or email at the top of the Order Details page to start a conversation. You can send an email or text message to your customer regarding their order from the Order Details page. You can see the remaining pause time and resume online orders instantly from the Orders tab. Choose when you want to resume online orders and tap Save.
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